Features (AddOns)

serviceup.png

InBox HideFieldsAccordingToCustomerPortal

Version 7.0.1

Creation date 2020-11-17

Resources

Module to automatically hide and set the Customer Portal fields present in the service register in the ticket

Prerequisites

Framework

The following versions of the Znuny framework are supported:

  • [7.0.x]

Modules

The following modules are required:

  • InBox Core 7.0.1 or superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third party software is required:

  • [None]

Installation

bin/znuny.Console.pl Admin::Package::Install /path/to/InBox\ HideFieldsAccordingToCustomerPortal-7.0.1.opm

Configuration

Add js file

Navigate to Administration -> System configuration and search for the desired ticket opening screen loader (Example for agentTicketPhone):

Loader::Module::AgentTicketPhone###002-Ticket

And add the name .js file:

Core.Agent.Admin.HideFieldsAccordingToCustomerPortal.js

enter image description here

Use

After configuring, on the ticket opening screen, the fields of owner, priority, queue, responsible, SLA and type, will be omitted and the ticket will have the value that is in the service registration

enter image description here